Welcome to The Middleware Shop Support CenterIn order to streamline support requests and better serve you, we utilise a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
** Post one ticket at a time and wait for an answer and closure of the ticket before posting again.
We do our best to answer support tickets within 24 hours. Please do not post multiple tickets on the same issue thinking it will speed up a response, it makes it harder for us to respond to all users fairly. Posting multiple tickets is tracked and will inevitably delay an answer to your question or issue.
IMPORTANT: We will not tolerate abuse, swearing or threatening action on the Support Desk. If that happens, access will be banned and your member account at http://www.themiddlewareshop.com will be removed immediately without secondary warning.
Thanks all for observing these common courtesies. We are here to help. Help us, so we can help you!
Open a New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
Check Ticket Status
We provide archives and history of all your current and past support requests complete with responses.
Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket